Returns and exchanges

We do our best to ensure that what you order is what you receive. Unfortunately we cannot accept returns of custom-printed products such as custom lanyards, badge reels, or badge holders unless there is a manufacturing error so we encourage you to carefully review artwork proofs before accepting responsibility. In the event of defect claims, we require inspection of defective product samples prior to determining issuance of credit or refund.

Stock products (non-customized) can be returned within 30 days of purchase for refund or exchange. If the return is a result of customer error, a 20% restocking fee may apply. No restocking fee will apply if the product is deemed defective or was shipped incorrectly from our factory. All returns must be authorized. Please call 1-888-LANYARD (526-9273) to obtain a valid RMA number and return shipping instructions.

If you need to cancel an order

Customized products cannot be resold therefore cancellations may be subject to a charge to compensate for any costs incurred prior to cancellation, such as: artwork redesign, setup fees, printing plates, etc. Please be sure to contact us as soon as possible should a change occur. Non-customized products may be cancelled subject to a 20% restocking fee and return freight costs.